Complaints & appeals

Guests' complaints

The classification offices deal with guests’ complaints. The Swiss Tourism Federation does not accept guests’ complaints and does not comment them.

Complaints against the classification of a property

The Swiss Tourism Federation assesses appeals against the classification of properties or complaints concerning the definition of criteria. Its assessment is final.

Any objections submitted to the STV must be documented in writing and with photographs by the inspector, classification office or landlord / owner and submitted no later than two months after notification of the classification.

If the appeal against the classification of a property is rejected by the STF, the STF sends the claimants an invoice with the amount of 125 CHF.